Terms of Service
Order Acceptance by Wildling:
Once your order has been placed, you will receive an email acknowledging the details of your order. This email does not serve an acceptance of your order, but is a confirmation that we have received it.
Unless you cancel your order, acceptance of your purchase is completed when Wildling packs & ships your order. Completion of the contract between us occurs when we dispatch the goods to you. At this time, you will receive a second email containing you tracking number, and confirming that your order has been dispatched.
We reserve the right not to accept your order in the event that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock, or that you do not meet the eligibility criteria set-out within the TOS.
We are able to cancel orders for a limited time only. We cannot guarantee we are able to cancel orders once they have been placed. Should you need to terminate your order once it is too late to cancel, you will be required to go through our standard return process, as outlined below.
Please note that we are currently experiencing shipping delays due to the COVID19 crisis. We are asking that our customers give us extra time to fulfill all orders. Please be aware that selecting an expedited shipping option does not alter fulfillment time.
We ship worldwide but please be aware that we will only charge our international customers for Wildling products & shipping fees. All other fees such as VAT, customs, import taxes and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs. Your purchase is an agreement that you will pay any duty fees required to collect your parcel. It is against our policy to issue refunds for refused packages -- these refusals will not be covered by Wildling and are the responsibility of the customer. Parcels may require payment of these fees to clear customs.
We accept returns on unused and unopened products only within 30 days of original receipt. Our full return policy can be found here: https://wildling.com/pages/shipping-returns
If you are buying a virtual Gift Card for someone, it will be e-mailed to the recipient once your order for the Gift Card has been processed and payment has been remitted. A copy will also be sent to you as confirmation of dispatch.
Wildling is not liable for any failure or incorrect delivery of a virtual Gift Card due to you failing to provide the correct, current or complete information for the receiver. It is your sole responsibility to ensure the accuracy and completeness of the information you provide about the recipient.
No fees are imposed on Wildling Gift Cards and they do not expire. Gift Cards can be redeemed against all Wildling products. Gift Cards are non-transferable, can only be redeemed on www.wildling.com. Gift Cards cannot be exchanged for cash or any non-Wildling products.
In order for us to best assist you with missing items, we strongly recommend that you select our Insurance option at checkout, which covers damaged, lost, or missing parcels. To review what our insurance will cover and when, in regard to missing items, please see our Deadlines to Report an Order Issue.
Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package or item is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we ask that you give an additional 48 hours for your parcel to arrive. If your parcel does not arrive, you will be able to file a claim for the missing item & customer service will solve this issue with you. Please note that Wildling may be unable to assist with missing items if you elect not to utilize our insurance option.
For missing items, we require that you send us a photo of the items that you did receive, the original box, and a packing slip.
In order for us to best assist you with broken items, we strongly recommend that you select our Insurance option at checkout, which covers damaged, lost, or missing parcels.
Please check out details as to what our ROUTE insurance option covers for our valued customers here: Package Protection Policies. “Damaged Items Policies” give further details as to the damages covered by selecting our purchase insurance.
If your item arrives broken, please contact customer service to let us know as soon you receive your package. We may not be able to assist with items that arrived broken or missing packages without insurance. Please be aware of our Deadlines to Report an Order Issue for details. Damaged packages must be reported within 15 days of when the package was marked delivered. We are able to assist with broken items only when a photo of the damage is provided.