Woman using empress stone on face

Popular Questions

How Do I Access Insider Tutorials?

We’re so excited that you’ve received your Aura or Empress items! If you’d like to access our insider tutorials, simply create an account at www.wildling.com and you’ll be able to view. Enjoy!

Returning Product/Policy

For the full deets on our return policy, lost mail, and exchanges head here: Wildling Shipping & Returns!

“My Empress/Aura Stone or Empress Wand has lines, marks, or scratches on it?!”

If you’ve received a Wildling Gua Sha tool with some markings you weren’t expecting, this answer is for you!

While of course you should feel free to email us if you think something is seriously wrong with your stone (there should never be cracks or chunks missing!), often, the markings our customers are concerned with are totally normal & natural. Here’s why: the veins or delineations which you are noticing are naturally occurring striations in Bian Stone -- the magical and miraculous stone we formulate all of our Gua Sha tools from. Bian Stone is an amalgamation of 40+ natural minerals & materials that work to detoxify, plump, smooth, and boost circulation as well as calm and soothe both your skin and mood. Because we are committed to processing our Empress & Aura Tools as minimally as possible and maintaining the integrity and effectiveness of the Bian stone, many of our gua sha Stones do contain natural markings, striations, and lines through them.

This is a sure sign that your Wildling Stone is potent, authentic, and one of a kind in fact, many of our customers specifically request stones with these lines.

Additionally, each Empress Stone and Wand is individually hand-crafted from natural materials, so slight differentiations in coloring/sheen/thickness do sometimes occur.

We hope this information is helpful! Of course, if you still feel like something is up with your Stone or Wand, send us a photo of the area you’re concerned about in a reply to this thread and we’ll be happy to help you out.

Breakouts & Gua Sha

The Empress Ritual (and all Wildling products) is formulated to benefit all skin types. In fact, we’ve seen acne-prone people have incredible results with regular use! However, breakouts can occasionally happen when you begin performing the Empress Ritual.

If this is something you are experiencing, feel free to check out this PDF for more info: Breakouts & Gua Sha.

Sensitive Skin & Gua Sha

Empress: The Empress Collection is formulated to be safe & soothing for sensitive skin and for conditions like eczema and rosacea. Remember to use light pressure!

Aura: The Aura Collection is formulated to be safe for all skin types. Please remember that our Aura Sweeper & Aura Stone may leave red marks after use - this is totally normal and a part of the healing process.

Wholesale & Retail Inquiries

Thanks for your interest in Wildling! We are currently working to establish our wholesale program, so feel free to check back with us in the coming months for details regarding this. In the meantime, please note that you receive 10% off your first order when you sign up for our newsletter at www.wildling.com. If you’d like to hear details about our affiliate program, which is another great option, please let us know and we’ll give you the scoop.

Are products vegan, organic, gluten free?

Yes, yes, and yes!

How Frequently should I gua sha?

You are welcome to perform the Aura or Empress Ritual as often as 1x a day. We recommend at least 2-3 times a week for maximum benefit. We also do not recommend performing either ritual more frequently than once a day. Happy gua sha-ing!

Should I wash my stone after each use?

Great question. You may wash your Empress Stone after each use, or however often you feel necessary. We recommend washing with warm water and any skin-friendly soap, or with our Hand & Stone Purifier.

Remember to be gentle, the Empress Stone/Wand or Aura Stone is fragile and will break knocked or dropped!

What if my stone breaks? What is your replacement policy?

If your Empress or Aura Stone breaks, please send us a photo of the damage and explain how this happened at hello@wildling.com. We can help you more there!

Can I use while pregnant/post partum?

All of our products are 100% safe for mamas to be and new moms, and highly encouraged!

How long does it take to start seeing results from the Empress or Aura Ritual?

Results from the Empress & Aura Rituals are both immediate and cumulative. This means you’ll enjoy the benefits of your practice right away, and reap even deeper benefits with consistent use!

Collaborations/Affiliate Program

If you’re interested in collaborating with us or finding out about our affiliate program, awesome! Send us an email with any pertinent details and we’ll get back to you shortly: hello@wildling.com.

Status of Order & Tracking Info

We can’t wait for you to receive your Empress or Aura order and are so excited that you will be a part of the Wildling fam! We are currently asking our beloved customers to allow extra processing time as our small (but mighty!) team works to fulfill high volumes of orders. You will receive a separate email providing tracking details as soon as your parcel is officially en route.

Do you ship worldwide?

We ship worldwide at www.wildling.com!

Do you offer discounts?

You’ll receive a code for 10% off your entire first purchase when you sign up for our newsletter at www.wildling.com! We ship for free in the US.

What if I'd like to return items from an address outside the US?

Unfortunately, we are unable to accept returns from outside the US. This is noted on our Terms of Service and on the Cart Check Out page. If you have additional questions please email us directly at hello@wildling.com

I want even more Wildling in my life!

More questions about tips, tricks, and techniques? Can’t get enough Aura/Empress chat? Be sure to hang out with us on FB in our private group: https://www.facebook.com/groups/wildlingworks. See you there!

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