Shipping &

What's your return and exchange policy?

We hope you’ll be completely satisfied with your products, and we will accept any full size product, unused and in the original packaging within 30 days of initial purchase. Please note there is a $9.95 return label + processing fee for all returns. You are welcome to exchange any unused items at no additional charge.

What are the steps to return products?

1. Connect With Customer Care

If you would like to return or exchange an item purchased at, please contact Customer Care to initiate your return/exchange at Our Customer Care Team will be happy to assist you. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

2. Complete the Return Form

Returns and exchanges can only be processed if our Return/Exchange form is included, and the desired action is specified. Download our return/exchange form and include it in your package.

3. Pack Your Return

Please safely pack the products and include the return form. Ship through your preferred carrier. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What if I received an order with broken items, missing items, or my package is missing?

Please contact Customer Care within 72 hours after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email.

Navidium insurance must be included to cover lost or stolen items. For stolen or missing packages marked delivered to the address on the order, customers can contact our Customer Care to to file an insurance claim for refund/replacement through within 15 days of marked delivery date. We can assist you at Claims made outside of that timeline will not be approved.

For damaged items, we require customers to inform us within 72 hours of marked delivery to assist. Please send photos to with your email so we can look into this.

We are unable to assist with items that arrived broken, missing items, and missing packages outside of the policies listed above, beyond the 30-day return/exchange policy timeframe, and without a photo of the broken items and/or package.

Can I return Kits or Sets?

Kits and sets are only eligible for returns or exchanges if all of the pieces of the kit or set are included in the return and items are unused in original packaging. Returns received that have not been discussed with Customer Care that are not in compliance with our Return Policies will be held for 7 days until we receive the return form. If outside the 30 day return timeframe, products will be returned to the sender at their expense or donated.