What's your return and exchange policy?
We hope you’ll be completely satisfied with your products and we will accept any full size product, unused and in the original packaging within 30 days of initial purchase.
What are the steps to return products?
1. CONNECT WITH CUSTOMER CARE
If you would like to return or exchange an item purchased at wildling.com, please contact Customer Care to initiate your return/exchange at email@example.com. Our Customer Care Team will be happy to assist you. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.
2. COMPLETE THE RETURN FORM & PRINT THE PRE-PAID LABEL
Returns and exchanges can only be processed if our Return/Exchange form is included, and the desired action is specified.
3. PACK YOUR RETURN
Please safely pack the products and include the return form. Ship through your preferred carrier. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
I purchased your products at an authorized retailer, can I return them to you?
Please email us at firstname.lastname@example.org and we'll assist you with your return.
Can I return kits or sets?
Kits and sets are only eligible for returns or exchanges if all of the pieces of the kit or set are included in the return and items are unused in original packaging. Returns received that have not been discussed with Customer Care that are not in compliance with our Return Policies and will be held for 7 days until we receive the return form. If outside the 30 day return timeframe, products will be returned to the sender at their expense or donated.
What if I received an order with broken items, missing items, or my package is missing?
Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package.