Shipping &
Returns

We hope you’re loving your Wildling products! But if for any reason they’re not a perfect fit, we’re happy to accept returns on new or gently used items purchased from wildling.com within 30 days of purchase.

If you purchased from one of our authorized retail partners, please follow their return policy.

All gift cards and select items purchased on wildling.com are final sale.

Please note, Wildling does not cover the cost of return shipping fees. We will generate a prepaid label for a $9.95 fee, which will be deducted from your return total

You are welcome to exchange any unused items at no additional charge.

1. Connect With Customer Care


If you would like to return or exchange an item purchased at wildling.com, please contact Customer Care to initiate your return/exchange at hello@wildling.com. Our Customer Care Team will be happy to assist you. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

2. Complete the Return Form


Returns and exchanges can only be processed if our Return/Exchange form is included, and the desired action is specified. Download our return/exchange form and include it in your package.

3. Pack Your Return


Please safely pack the products and include the return form. Ship through your preferred carrier. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please contact Customer Care within 72 hours after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email.

Navidium insurance must be included to cover lost or stolen items. For stolen or missing packages marked delivered to the address on the order, customers can contact our Customer Care to to file an insurance claim for refund/replacement through within 15 days of marked delivery date. We can assist you at hello@wildling.com. Claims made outside of that timeline will not be approved.

For damaged items, we require customers to inform us within 72 hours of marked delivery to assist. Please send photos to hello@wildling.com with your email so we can look into this.

We are unable to assist with items that arrived broken, missing items, and missing packages outside of the policies listed above, beyond the 30-day return/exchange policy timeframe, and without a photo of the broken items and/or package.

We are unable to partially refund or credit individual items from sets or kits—these must be returned in full to receive a refund or credit.